Whirlpool Sidekick SKT60M Review: A Frustrating Experience with a Lackluster Solution

As I unwrapped my brand new Whirlpool Sidekick SKT60M trim kit, I couldn't help but feel a sense of excitement and anticipation. The prospect of giving my kitchen a sleek, built-in look without breaking the bank was too enticing to resist. However, little did I know that this experience would be marred by poor customer service, frustrating installation woes, and an overall lackluster solution.

The trouble began when I received a link from Whirlpool to create a review for my new unit, despite being well aware that it wasn't functioning normally. It seemed like they were more interested in generating positive reviews than addressing the issue at hand. This experience left a sour taste in my mouth and made me question their business practices.

The trim kit itself is designed to provide a custom look for your Whirlpool Sidekick refrigerator and freezer pair. While it's easy to install, the lack of attention to detail and compatibility issues with older units are major drawbacks. My old working Whirlpool freezer had to be replaced due to the redesign of door handles, which resulted in an aesthetically mismatched kitchen setup.

The new technology and styling of the Sidekick pair promise a sleek, modern look, but at what cost? The trim kit is only compatible with newer units, leaving older owners like myself feeling left behind. I was forced to upgrade my freezer door handle when the original fridge died, which added unnecessary expense to an already frustrating experience.

The Whirlpool customer service team didn't exactly help matters either. When I requested a repair appointment, they informed me that the earliest available time was a week out from the request date. As my unit continued to malfunction and produce a loud humming noise, I grew increasingly frustrated with their lack of urgency.

After a month of owning this freezer, I'm still waiting for a repair technician to arrive. The constant noise has become unbearable, and I've had to resort to plugging in my old, working freezer as a temporary solution.

In conclusion, while the Whirlpool Sidekick SKT60M trim kit may offer an attractive solution for some homeowners, it's crucial to weigh the pros and cons carefully. For me, the experience has been marred by poor customer service, compatibility issues, and a lackluster solution that has left my kitchen in disarray.

Rating: 2/5 stars

Recommendation: If you're considering purchasing this trim kit, be prepared for potential installation headaches and compatibility issues with older units. Additionally, be cautious of Whirlpool's customer service team and their seemingly prioritization of generating positive reviews over addressing genuine concerns.

* Easy to install trim kit for Whirlpool Sidekick refrigerator and freezer pair

* Custom look provides a built-in design without the cost

* Adjustable height for a perfect fit

* Compatible with newer units, may not be compatible with older models

Pros: Easy installation, custom look, adjustable height

Cons: Compatibility issues with older units, poor customer service, lackluster solution

Price: I hope this review has been helpful in giving you a more balanced view of the Whirlpool Sidekick SKT60M trim kit. While it may have its advantages, my experience has left me feeling underwhelmed and frustrated with the overall product and customer service.

Whirlpool sidekick skt60m